Terms & Conditions

"Service" or "Services": The mobile mechanic services provided by FastFix Auto, including but not limited to diagnostics, repairs, maintenance, and inspections performed at the customer's location.

"Location": The address specified by the customer where the services will be performed.

"Quote": A formal estimate of the cost of services based on information provided by the customer or determined during initial assessment.

"Vehicle": The motor vehicle for which the services are being provided.

"Response Time": The time between booking acceptance and our arrival at the specified location.

2.1 Services Offered

FastFix Auto provides mobile mechanic services including but not limited to:

• Vehicle diagnostics and fault finding
• Emergency breakdown repairs
• Battery testing and replacement
• Oil and filter changes
• Tyre fitting and puncture repairs
• Brake system repairs and maintenance
• General vehicle repairs and servicing

2.2 Service Limitations

We reserve the right to decline services in certain circumstances, including but not limited to:

• Unsafe working conditions or environments
• Illegal modifications or requests
• Vehicles beyond economical repair
• Repairs requiring specialized equipment not available on-site
• Locations outside our service area

2.3 Service Area

Our guaranteed 30-minute response time applies to the High Wycombe area and immediate surroundings. Services outside this area are available but may incur additional charges and longer response times. Please refer to our Service Areas page for more information.

3.1 Booking Process

Bookings can be made via phone, our website, or email. We will confirm bookings subject to technician availability and location accessibility.

3.2 Information Requirements

When making a booking, customers must provide:

• Accurate contact information
• Precise location details
• Vehicle make, model, and year
• Clear description of the issue or service required
• Any access restrictions or special requirements

3.3 Emergency Response Service

Our 24/7 emergency response service aims to reach customers within 30 minutes of booking confirmation in the High Wycombe area. This response time is a target, not a guarantee, and may be affected by factors including but not limited to weather conditions, traffic, and unexpected high service demand.

4.1 Quotations

All quotes provided are estimates based on information available at the time. Final charges may vary if:

• Additional issues are discovered during service
• Parts prices change between quotation and service
• The work required differs from the original description
• Additional time is required due to unforeseen complications

We will notify you of any significant changes to the quoted price before proceeding with additional work.

4.2 Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing. We accept the following payment methods:

• Credit and debit cards
• Cash
• Bank transfers (for pre-arranged corporate accounts only)
• Mobile payment applications (Apple Pay, Google Pay)

4.3 Deposits

For certain services or parts orders, we may require a deposit before commencing work. Deposits are non-refundable except in cases where we are unable to deliver the agreed service.

4.4 Callout Fees

We do not charge callout fees within our standard service area. For locations outside this area, a callout fee may apply and will be communicated before booking confirmation.

5.1 Parts Quality

Unless otherwise specified, we use parts of OE (Original Equipment) quality or equivalent. Genuine manufacturer parts can be used upon request, which may affect pricing and availability.

5.2 Parts Warranty

All parts supplied by us carry a minimum 12-month warranty against manufacturing defects, subject to normal use. This warranty does not cover:

• Parts that have been modified after installation
• Damage due to improper use or abuse
• Normal wear and tear
• Consequential damage to other vehicle components

5.3 Customer-Supplied Parts

If you wish to supply your own parts, please notify us at the time of booking. Please note:

• We cannot provide warranty on customer-supplied parts
• If customer-supplied parts are found to be defective or unsuitable, additional labor charges may apply for removal and reinstallation of appropriate parts
• We reserve the right to refuse installation of parts deemed unsafe or unsuitable

5.4 Old Parts

Unless requested otherwise, removed parts will be disposed of appropriately. If you wish to retain old parts, please inform the technician before work commences.

6.1 Vehicle Access

Customers must ensure:

• The vehicle is accessible at the agreed location
• Sufficient space is available for our technician to work safely
• Any access restrictions (gates, security systems, etc.) are communicated in advance
• Permission has been obtained for us to work at the specified location if it is not your private property

6.2 Vehicle Information

Customers must provide accurate information about the vehicle, including:

• Make, model, and year
• Current mileage
• Service history (if relevant to the booking)
• Any known modifications
• Any existing damage

6.3 Safety Considerations

For the safety of our technicians:

• Dogs and other pets must be kept away from the work area
• Children must be supervised and kept away from the work area
• Please inform us of any potential hazards at the location

6.4 Vehicle Keys and Security

You are responsible for providing vehicle keys when necessary and ensuring any security systems that might affect service (immobilizers, steering locks, etc.) can be deactivated.

7.1 Customer Cancellations

For pre-booked appointments, our cancellation policy is as follows:

• More than 24 hours notice: No cancellation fee
• Less than 24 hours but more than 2 hours notice: 25% of the quoted service fee may be charged
• Less than 2 hours notice or no-show: 50% of the quoted service fee may be charged

For emergency call-outs, no cancellation fee applies if we have not yet dispatched a technician.

7.2 FastFix Auto Cancellations

We reserve the right to cancel or reschedule appointments due to:

• Extreme weather conditions that make service unsafe
• Technician illness or emergency
• Vehicle or equipment failure
• Unexpected high service demand affecting emergency response prioritization

We will notify you as soon as possible in such circumstances and offer to reschedule or provide a full refund of any deposits paid.

7.3 Rescheduling

Appointments can be rescheduled without penalty with at least 24 hours notice. Rescheduling with less notice may be subject to the same fees as cancellations, at our discretion.

8.1 Workmanship Warranty

All services performed by FastFix Auto are covered by a 12-month or 12,000-mile workmanship warranty (whichever comes first). This warranty covers defects in workmanship but does not cover:

• Issues unrelated to the original repair
• Subsequent damage caused by continued vehicle use after a fault has developed
• Issues arising from customer modifications or tampering
• Normal wear and tear

8.2 Parts Warranty

Parts warranties are as specified in Section 5.2. Manufacturer warranties may apply to certain parts in addition to our standard warranty.

8.3 Diagnostic Services

While we use professional diagnostic equipment and techniques, we cannot guarantee identification of all possible issues with a vehicle in a single diagnostic session, particularly for intermittent faults. Diagnostic services identify issues based on symptoms and data available at the time of service.

8.4 Claiming Warranty

To claim warranty service:

• Contact us as soon as an issue is identified
• Provide your original invoice number
• Describe the issue in detail
• Do not attempt repairs yourself or through another service provider as this may void the warranty

Warranty work will be performed at no additional cost to the customer, provided the issue falls within warranty coverage.

9.1 Scope of Liability

FastFix Auto accepts liability for:

• Damage directly caused by our negligence during service
• Faulty workmanship or parts within the warranty period
• Loss or damage to customer property directly attributable to our actions

9.2 Limitation of Liability

Our liability is limited to:

• The cost of repair or replacement of damaged items
• The value of the vehicle as determined by an independent assessor
• In no event will our liability exceed £1,000,000 for any single incident

9.3 Exclusions of Liability

We do not accept liability for:

• Pre-existing faults or damage not noted during initial inspection
• Consequential losses such as loss of earnings, rental costs, or inconvenience
• Failure of additional components revealed after repair of the primary issue
• Issues arising from customer's failure to follow our advice or recommendations
• Damage or issues caused by acts of nature, accidents, or third parties after our service is complete

9.4 Customer Valuables

Please remove all personal valuables from your vehicle before service. We are not responsible for lost, stolen, or damaged items left in vehicles during service.

10.1 Our Insurance Coverage

FastFix Auto maintains comprehensive insurance coverage including:

• Public liability insurance of £1,000,000
• Professional indemnity insurance
• Employer's liability insurance

Proof of insurance can be provided upon request.

10.2 Customer Insurance

Customers are advised to ensure their vehicle insurance policy permits third-party repairs. FastFix Auto is not responsible for any insurance policy violations or claim rejections resulting from our services.

11.1 Data Collection and Use

We collect and process customer data in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). For complete information on data handling practices, please refer to our Privacy Policy.

11.2 Vehicle Data

During diagnostic procedures, we may access and store electronic data from your vehicle's onboard systems. This data is used solely for diagnostic and repair purposes and is stored securely in accordance with our privacy policy.

11.3 Marketing Communications

We will only send marketing communications with your explicit consent. You can opt out at any time by contacting us or using the unsubscribe option in our emails.

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause beyond the reasonable control of the party. Such causes include, but are not limited to: natural disasters, adverse weather conditions, power or telecommunication failure, labor disputes, government actions, war, fire, or civil unrest.

In the event of a force majeure occurrence, the affected party shall be entitled to a reasonable extension of time for performing their obligations. If the delay continues for a period of more than 30 days, either party shall be entitled to terminate the agreement with no penalty upon giving written notice to the other party.

13.1 First Stage Complaint

If you are dissatisfied with any aspect of our service, please contact us at [email protected] or call us on 07931 603260. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 days.

13.2 Escalation

If you are not satisfied with the response, you may escalate your complaint to our management team, who will conduct a review and respond within 14 days.

13.3 Independent Resolution

If we cannot resolve your complaint to your satisfaction, you may refer the matter to the Motor Ombudsman, the automotive dispute resolution body. Details can be found at www.themotorombudsman.org.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

FastFix Auto reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website and will become effective immediately upon posting. For material changes, we will make reasonable efforts to notify customers via email or other communication methods.

It is the customer's responsibility to review these Terms periodically. Continued use of our services after changes constitutes acceptance of the modified Terms.

If you have any questions about these Terms and Conditions, please contact us:

FastFix Auto Mobile Mechanics
35 carington road, High Wycombe, Buckinghamshire, HP12 3hu
Phone: 07931 603260
Email: [email protected]