Privacy Policy

1. Who We Are

FastFix Auto Mobile Mechanics ("we", "our", or "us") operates in High Wycombe, Buckinghamshire, offering mobile mechanic services. This privacy policy outlines how we collect, use, and protect your personal data.

2. What Data We Collect

• Contact Information: Name, phone number, email address.
• Vehicle Details: Registration number, make, model, issues reported.
• Usage Data: Pages visited, time spent, IP address (via cookies/analytics).
• Location Data: If you consent to location services on our website to determine service availability.
• Payment Information: Card details (though these are processed securely through our payment providers and not stored by us).

3. How We Use Your Information

• To respond to enquiries and provide quotes.
• To carry out repairs and mobile services as requested.
• To improve our website and customer experience.
• For accounting, warranty, and legal obligations.
• To send service reminders and relevant marketing communications (with your consent).
• To analyze customer preferences and improve our services.

4. Legal Basis for Processing

We process your data under one or more of the following bases:

• Your consent (e.g. when submitting an online enquiry).
• Performance of a contract (e.g. booking a repair).
• Compliance with a legal obligation.
• Legitimate interests (e.g. improving services).

5. Sharing Your Data

We do not sell your personal data. Your information may be shared with:

• Our authorised technicians to fulfil services.
• Payment processors (e.g. Stripe, Square).
• Legal or regulatory bodies when required.
• Service providers (e.g. website hosting, email delivery services) who are bound by confidentiality agreements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data.
• Regular security assessments.
• Staff training on data protection.
• Access controls to sensitive information.

While we take all reasonable steps to secure your data, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined, typically:

• Up to 6 years for customer records and financial transactions (as required by tax law).
• For the duration of warranty periods for repair records.
• Marketing preferences are kept until you opt-out or request deletion.
• Website analytics data is retained for 26 months.

8. Cookies

Our website uses cookies and analytics tools (like Google Analytics) to understand visitor behavior. Cookies we use may include:

• Essential cookies: Required for the website to function properly.
• Functionality cookies: Remember your preferences and settings.
• Analytics cookies: Help us understand how visitors use our site.
• Marketing cookies: Used to deliver relevant advertisements (only with consent).

You can disable cookies via your browser settings or through our cookie consent banner when you first visit the site.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): You can ask us to delete your personal data in certain circumstances.
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to data portability: You can request a machine-readable copy of your data to transfer to another service.
• Right to object: You can object to our processing of your data, particularly for marketing purposes.

To exercise your rights, contact our Data Protection Officer at [email protected]. We will respond to all legitimate requests within one month.

10. Complaints

If you are concerned about how we handle your data, please contact us first so we can address your concerns. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk

11. Contact Details

FastFix Auto Mobile Mechanics
35 carington road, High Wycombe, Buckinghamshire, HP12 3hu
Tel: 07931 603260
General Enquiries: [email protected]
Data Protection Officer: [email protected]

12. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page, with the effective date clearly displayed at the top.

Significant changes will be notified to you via email or a prominent notice on our website before the changes take effect.